Furthermore, Facebook made headlines earlier this year when their chatbots created their own language. Some Fake News stories say that the engineer’s pulled the plug in a panic after they were getting too smart. However, the truth is that for Facebook’s purposes the chatbots needed to stick to English rather than developing their own short hand. However, their machine learning chatbots did create their own language outside their explicit programming.

This evolving area of computer science is the future for service businesses, and it’s already affecting the way we live and work today. In fact, research firm Markets and Markets estimates that the machine learning market will grow from $1.41 billion in 2017 to $8.81 billion by 2022!

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